I have a contract with a fairly popular cell phone company. Ever since I got my first contract three years ago, they have been sending my bills via snail mail. But they also send me a text and an e-mail about it before I even receive the print out of my statement. Therefore, I always pay the bill before the envelope even arrives in my mailbox. Oftentimes, I don't even open the envelope because I know I've already taken care of it.
A few weeks ago, I had to change my plan so it included more minutes and more texts. When the company sent me an electronic copy of the detailed changes, there was an option to switch to paperless billing. I thought to myself, "Why not? I usually don't read the bills anyway." So I did.
A few days later, I got a letter in my mailbox from the company.
"Dear Melissa, Thank you for enrolling in Paperless Billing. You will no longer receive a paper bill in the mail..."
Here's an interpretation of that letter:
"Dear Melissa, Thank you for not wasting paper and postage on your bills that are already online. We just wanted to waste some paper and postage to say thanks."